An auto-generated “Welcome to Walmart” email, which was sent to the accounts after they were signed up for a Walmart shopping account, contained the n-word.
“We were shocked and appalled to see these offensive and unacceptable emails. We’re looking into our sign up process to ensure something like this doesn’t happen again,” Blakeman said.
Walmart did not disclose how many customers received the email.
It’s easy enough for bad actors to find people’s addresses online, something consumers should be aware of when they receive unexpected emails.
“The actors likely acquired email addresses from an easily and freely available ‘dump’ from a historical third-party compromise,” said Vikram Thakur, technical director at Symantec, the security software firm owned by Broadcom.
–CNN’s Clare Duffy contributed to this report.